Shipping policy

At Tansun Sunbeds, we aim to provide reliable and transparent delivery services for all orders, from creams and spare parts to full sunbed units.

Dispatch Times

  • Most tanning supplies and accessories are dispatched within 3–7 working days, unless otherwise stated.
  • Larger or made-to-order items such as home and commercial sunbeds will have longer lead times. These will be confirmed at the quote stage.
  • Please note that quoted delivery times are estimates and not guaranteed, as delays may occur that are beyond our control.

Delivery Charges

  • Free delivery is available on all UK mainland orders over £45 (excluding VAT) for creams and tanning supplies.
  • All orders under the £45 limit (excluding VAT) are subject to an additional delivery cost of £10-£15 depending on location.
  • Delivery charges for lamps, sunbeds and larger equipment are bespoke and will be confirmed on quote.

Delivery Locations

  • We currently deliver creams and supplies to UK mainland addresses only.
  • Sunbeds can be delivered within a UK mainland addresses subject to availability and site requirements). Delivery and installation services incur an additional charge and will be agreed at the time of order.
  • All sunbed orders can also be collected from our West Bromwich warehouse and factory by prior arrangement.
  • Delivery to Scottish Highlands may not be available and will be confirmed during checkout or order processing.
  • We are able to fulfil international orders at our discretion, don't hesitate to get in touch with sales@tansunsunbeds.co.uk or give us a call 0121 580 6200 with details and we will put together a complete, transparent quote.
  • If we are unable to deliver to your location, you will be notified as soon as possible and your order will be cancelled and refunded.

Dispatch Details

  • Orders are shipped via reputable couriers.
  • We dispatch Monday–Thursday, 7:30am–4:30pm. We don't typically dispatch on Fridays.
  • Please note that our factory is closed for sunbed production and dispatch on Fridays.
  • Orders placed after these times or on weekends will be processed the next available working day.
  • Deliveries dispatched on Thursday may arrive after Monday if weekend delivery is not available.

Delivery Expectations

  • If your creams or tanning supplies have not arrived within 7 working days, please contact us.
  • We do not guarantee delivery dates and cannot be held responsible for delays caused by courier services.
  • If we are unable to deliver within 14 working days, you are entitled to a full refund.

Damaged or Incorrect Items

  • Please inspect your goods on arrival.
  • Report damaged or incorrect items within 48 hours by calling 0121 580 6200 or emailing sales@tansunsunbeds.co.uk.
  • Items must be unused, in original packaging, and in resaleable condition to be eligible for return.
  • Exclusions apply, see our returns/refund policy for more information.

Failed Deliveries or Refused Orders

  • If a correct delivery is refused or cannot be completed due to recipient unavailability, a 20% restocking fee will apply, in addition to return and original delivery costs.
  • This also applies if a delivery is returned to us after multiple failed attempts or lack of collection.

Returns & Refunds

We’re happy to accept returns in certain circumstances (excluding sunbeds which does not affect your statutory rights). Please read the below carefully.

How to Return an Item

  • Notify us within 7 days of receiving your order if you wish to return it.
  • Items must be returned within 14 days, unused, in perfect condition, and in original packaging.
  • Email us at sales@tansunsunbeds.co.uk to initiate a return request and state whether you would prefer a refund or exchange.
  • Include proof of purchase with the returned item.
  • We recommend using recorded delivery—we are not responsible for items lost in transit.
  • Return postage is the buyer’s responsibility unless the item is faulty or incorrect.

Refund Processing

  • Refunds are processed to your original payment method within 2 to 10 working days of receiving your returned item.
  • Returned items must be unused and in their original condition and packaging.

Refund Deductions & Charges

  • Large or heavy items (over 10kg): 10% handling charge.
  • Special delivery or supplier-ordered items: 15% processing fee.
  • All returns: Minimum 5% restocking fee may apply.
  • Courier collections arranged by us: Minimum £6 + VAT per parcel plus a 10% handling charge.
  • Original delivery charges are non-refundable.

Repeated returns may result in future orders being refused at our discretion.

Faulty or Incorrect Goods

We take care to ensure all goods leave us in perfect condition.

  • For damaged or incorrect items, notify us within 48 hours.
  • We will arrange return or replacement.
  • If you prefer to return it yourself, use recorded delivery. We will credit postage after receiving the item.

Items Not Eligible for Return

Due to hygiene and safety reasons, we cannot accept returns (unless faulty or agreed at our discretion) for opened:

  • Tanning creams and lotions
  • Tanning shots
  • Spare parts

This list is not exhaustive and does not affect your statutory rights.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on standard products.

  • Items must be returned unused, unopened, and in original packaging within 14 days of receipt.
  • Products without packaging or showing signs of use are not eligible.
  • Buyer is responsible for return shipping.
  • We recommend tracked and insured delivery.
  • This offer may be withdrawn at any time.